Achieving Operational Quality: Comparing Corporate vs Public Sector

Now that Ivan Goychev has seen both the private companies and public administration, he wants to share some insights of the differences and similarities(yes, there are such) in how each organization type ensures delivering high quality services. He will present some practical process examples of what works, what to avoid and what can be done better. He will including some counterintuitive advices backed by research to encourage those who might be hesitant to try. The topic is suitable for C-Level executives, managers and individual contributors at all levels.